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This procedure provides a basic explanation of taxes, fees and surcharges.

Resolution Steps

Surcharges and Fees

    • Broadcast TV Surcharge - cable - applied to accounts to assist with increased broadcast TV carriage fees

    • Sports Surcharge - cable - applied to accounts with Expanded, Preferred or higher to offset the high cost of sports content

    • Entertainment Networks Surcharge -  cable - applied to accounts with Expanded, Preferred or higher to offset increases from network groups like FOX, Viacom, Turner, Disney and others

    • Network Access and Maintenance Fee - internet - applied to accounts to help defray costs with building and maintaining our broadband network and to support increased broadband consumption

    • 911 Service Fee - phone - applied to customers with intrastate long-distance service to support the cost of 911 service

    • 911 Equalization Surcharge - phone - provides financial support to regions where the 911 fee does not fully offset the cost for service

    • Federal Universal Service Fund/Fee (USF) Charge - phone - helps to make phone service affordable and available to all Americans

      • Includes consumers with low incomes, areas where the cost to provide phone service is high, public and non-profit schools and libraries serving low income communities and rural health care providers

    • State Universal Service Fund (TUSF) Charge - phone - to subsidize and ensure affordable local telephone service to certain telephone customers within the state of the consumer

      • Supports programs like the Relay Texas and Specialized Telecommunications Assistance Programs, Lifeline and Link Up programs etc.

    • FCC User Fee - cable - to assist with the cost of the FCC’s regulation of Grande Communications’ cable service

    • Franchise Fee - cable - collected on behalf of the local government and municipality. Paid directly to use the public rights of way when providing cable service. This is a percentage-based fee

    • Municipal Public Education and Government Access (PEG) Fee - cable - supports public access channels. In most jurisdictions, the franchising authority directly controls public access channels



    • Sales Tax - Cable, Phone and Internet

      • It is the same sales tax charged on ordinary consumer items. The tax includes the State, County, and Local/City Sales Taxes

      • The amount of the tax varies by location, since some of the tax is determined by the city and county

    • Federal Excise Tax (FET) - Phone

      • Federal tax assessed on basic local service that is billed separately from long distance service
    • Texas Gross Receipts Assessment - Phone

      • A gross receipts tax is similar to a sales tax, but it is levied on the goods or services sold and in some cases, passed on to the consumer


Additional Information

Additional Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
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