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Introduction



  • Grande offers professional installation to secure your network. Contact us to learn more

  • We support networks for customers who subscribe to home networking service

  • Internet Speed FAQs have tips for improving wireless speeds

 

Resolution Steps



Can't Connect Wirelessly to the Internet 

    1. Verify your device is connected to your home network

      • Make sure you are not connected to a guest network or a neighbor's network

    2. Restart your computer/device

    3. On your smart phone you can forget your network and try connecting to the network again

    4. Power cycle your router

    5. If unable to re-connect, double check your network and password 
 

Protecting your Network

    • If you feel your network has been compromised, secure your wireless network by changing your network name and/or network password

 

Many Factors can Impact Network Speed

    • Wireless signal is limited by obstructions such as walls and floors, as well as limited by distance from the wireless modem

    • Place your wireless modem in a position that allows for the strongest signal to all devices connected


Additional Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
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