844-357-0942

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Introduction


Our CableMODEM requirements and recommendations are found here.

Resolution Steps

Follow these steps
to install your own cable modem: 

  • Shut down your computer

  • Unplug the modem's AC power

  • Disconnect the coaxial cable and ethernet wire from the old modem

  • Connect the coaxial cable to your new modem per owner's manual instructions.

  • Connect the ethernet wire to the modem and computer

  • Plug the AC power to the modem

  • Start up the computer
     
  • Open a web browser
     
  • The modem Auto-Provisioning page appears
     
  • Complete the on-screen instructions

  • If you run into difficulty, we're here to help 24x7 at 1-844-357-0942

    • It may be necessary for an agent to verify the equipment MAC address for proper operation
Additional Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
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