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Resolution Steps

Pay Online in the MyGrande Customer Center

    • Use the MyGrande Customer Center to pay your bill

      • Register to create an account 

      • Here, you can set up automatic payments, make a one time payment using a credit or debit card, withdraw funds directly from your checking account, or activate paperless billing


Use Grande's Automated Phone System

    • Our automated phone system accepts one-time credit / debit card payments and bank check by phone payments

    • Call 1-866-247-2633 (1-866-2GRANDE) to pay using the automated phone system


Mail your Payment

    • With your bill payment stub, mail a check or money order to:

      • PO Box 679367, Dallas, TX 75267-9367 


Pay in Person at a Grande Payment Center

    • Visit one of our many convenient payment centers to pay in person

    • Confirm the hours of your local payment center and stop by to make a payment with a local representative

    • Payment centers accept cash, checks, money orders and credit cards


Pay at a Western Union or HEB Business Center Office


Pay Over the Phone with a Customer Service Professional

    • Call 1-866-247-2633 (1-866-2GRANDE) to make a credit / debit card payment or check by phone payment

    • Convenience Fee applies


Additional Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
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