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Troubleshooting TiVo My Account
5 months ago
| Article no. 2305
Introduction
Resolution Steps
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Forgot Email Address Used when Registering for TiVo My Account
- Click the Email address not on file link below the Sign In button on the My Account page
- Follow the onscreen instructions on the Add My Email Address to My Account page
- If you are still having difficulty, please contact us
Forgot Password I for TiVo My Account
- Click the Forgot your Password? link below the Sign In button on the My Account page
- Enter the email address used to register on the Send Me My Password page to send a temporary password to that email address
- If you have a Spam blocker, adjust the settings so emails from tivo.com are allowed
- If you have a Spam blocker, adjust the settings so emails from tivo.com are allowed
- Copy and paste the temporary password on the My Account login screen with no spaces before or after the password
- Enter a new permanent password when prompted
Received Multiple Temporary Password Emails or a Temporary Password Email that wasn't Requested
- The Submit button may have been clicked more than once when requesting a temporary password
- There may be someone else in the household who requested a temporary password (spouse, son, daughter, roommate, etc.)
- Try to log in to My Account using the most recently sent temporary password
- If this password does not work, please contact us
Entering the Pass Phrase for the TiVo My Account Online
- In the email from TiVo, click on the link and enter the pass phrase to set up a password for your TiVo My Account online
- If you are still having difficulty, please contact us
- Click the Email address not on file link below the Sign In button on the My Account page
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps