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Disabled Email Accounts in Grande TX

 

Introduction



Email accounts can be disabled due to Spamming or Phishing

  • Spamming means the email account is being used to send unsolicited messages and/or advertising indiscriminately, usually without knowledge

  • Phishing is the attempt to acquire sensitive information such as usernames, passwords, and credit card details by masquerading as a trustworthy entity in an email

The computer(s) used to check Grande email may have a virus, which is using the email address to send out spam or phishing emails

When you find your account disabled  and suspect spamming or phishing is the cause, Chat Now or Contact Us for assistance


Resolution Steps

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps