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I Cannot Receive Calls for Grande TX

 

Introduction


Verify what is heard when calling your phone line:

  • The phone rings, but the phone doesn't ring in your home
     
  • A busy signal, but you are not on the phone
     
  • Dead air, no ringing or busy tone
     
  • A recording
     
  • Some callers reach you while others do not

Resolution Steps

 

Try these suggestions:

  • Check Call Manager for Do Not Disturb feature, make sure that it is not enabled
     
  • Make sure the ringer on your phone is turned on
     
  • Adjust the ringer volume on your phone
     
  • Confirm all phones are on the hook and cordless phones are turned on
     
  • Check other equipment that can affect your phone line
     
    • Disconnect all equipment except for one phone you know is working (fax machines, answering machines, etc.)
       
    • Make a test call to your phone
       
    • If resolved, plug in each piece of equipment, one by one, to determine the cause of the problem
       
  • For multiple phone jacks on one phone line, unplug all but one phone, then plug in a phone you know is working in the jack
     
  • If the person calling you reaches a recording or if you still cannot receive calls, a service call may be necessary

     

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps